These Trading Terms are considered by us to set out the whole agreement between you and us for the sale of the wine. Please ensure that you read and understand these Terms of Sale before you submit an order, because you will be bound by these Terms of Sale once a contract comes into existence between you and us. The term 'product' refers to all wines, beers, ciders, spirits and soft drinks supplied by SDC Wine Importers.

Placing Your Order

• You can place orders for any SDC Wine Importer products by telephone, email or directly with our sales representatives. Your order is deemed to be an order by you to enter into a legally binding contract with us. We are free to accept or decline your order at our absolute discretion. These Trading Terms shall form a binding contract between you and us only when we either issue you with express written or verbal acceptance of your order or we deliver the products (or make the wine available for collection, where applicable), whichever is the earlier, at which point a contract shall come into existence between you and us (our receipt of payment does not constitute our acceptance). Contracts can be concluded in the English language only.
• All of the products we supply are subject to availability from our suppliers. We will try to contact you promptly if we are unable to supply the products that you have ordered and we will give you the option of either varying or cancelling your order.
• Age restriction: It is illegal for us to sell alcoholic products to anyone who is, or appears to be under the age of 18 years. By placing an order, you confirm that you are at least 18 years of age: we reserve the right to cancel the contract between you and us if we or our couriers are unsure of whether you are at least 18 years old.
• You can cancel your order for any reason up to 7 working days from the date of delivery of the product, provided that all of the bottles are unopened and intact. We will refund the full price you have paid to us for that order within 30 days from the date of cancellation. Any product delivered must be made available for our collection and we reserve the right to charge the cost to us of recovering the product.

Prices & Payment

• The price payable by you for our products will be, unless otherwise agreed in writing, the price set out in our price list published at the time the product is ordered. We may alter our prices at any time prior to delivery to account for factors such as VAT, excise duty, market and currency fluctuations and in such cases we shall endeavour to contact you promptly and give you the option of either paying the revised price or cancelling your order. Our prices are quoted exclusive of Value Added Tax and VAT will be charged where applicable at the prevailing rate (unless exempt from VAT or in the case of a sale transaction under bond where zero vat rate applies).
• No orders will be dispatched whilst an overdue account remains unpaid.
• Should a cheque be returned by the Bank, we reserve the right to levy an additional charge of £25 on each occasion this occurs in order to cover administration costs.

Credit

• Goods are sold strictly on a pro-forma basis unless SDC Wine Importers Ltd has agreed credit terms with the Purchaser.
• For agreed Credit account holders, payment is due within the approved credit terms, from the date of invoice.
• If the purchaser fails to make payment in accordance with the above terms, SDC Wine Importers Ltd shall be entitled to charge interest on the total sums overdue from the Purchaser at the rate of 3% above the base rate of the Bank of England, payable on demand.

Delivery

• Orders placed before 12pm will be delivered the next working day, subject to location and availability.
• Should a product go out of stock, a replacement wine will be offered until such time that the original returns in to stock.
• All goods must be signed for upon delivery.

Returns & Claims

• Claims for breakages or shortages must be made within 24 hours of receipt of the goods.
• Corked or defective bottles must be returned to SDC Wine Importers Ltd for inspection.

Title

• All goods remain the property of SDC Wine Importers Ltd. until payment has been received in full.
• All goods are offered subject to availability.

Our Quality Guarantee

• We work hard to ensure that our customers are satis ed with our service. If you have any questions or problems, please contact us at: by post at SDC Wine Importers, 100 High Street, Hurstpierpoint, West Sussex, BN6 9PX; by email at giles@southdownscellars.co.uk; by telephone on 07954 171238.
• The following warranty is in addition to the legal rights granted to consumers by law. Advice about the legal rights of consumers is available from your local Citizens Advice Bureau or Trading Standards Office. All other warranties are excluded to the fullest extent permitted by law. We warrant that, on delivery, the wine we supply will:
1. Be of satisfactory and merchantable quality;
2. Comply with all applicable UK laws and regulations;
3. Conform in all material respects with the description of that product contained in our written quote and the sample of that product supplied to you, each as applicable (our suppliers may however change the style of labels and packaging at any time so we cannot guarantee that bottles, labelling or packaging supplied to you will match the descriptions or images contained in our promotional or other material that we have agreed to supply to you).

Liability Disclaimer

• Nothing in these Trading Terms shall in any way limit our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
• Our total liability to you, in respect of any claim by you arising out of or in connection with the provision of (or the failure to provide) our products shall be limited to the sum paid by you to us for the product which is the subject of the claim. All products must be examined by you upon receipt and we shall not be liable for any shortages or breakages which are not reported to us within 24 hours of us delivering the product (or making the product available for collection, where applicable).
• We shall not be liable for any delay or failure to supply wine which is wholly or partly caused directly or indirectly by any circumstances beyond our reasonable control, including, without limitation: adverse weather or natural disaster; terrorism, war or civil commotion; any labour dispute; compliance with any law or governmental order, rule, regulation or direction; or non-performance by any of our suppliers.